Frequently Asked Questions
Is there a contract? How do I Cancel/Suspend Service?
No, there is no a contract, however, for insurance purposes we
need a signed service agreement giving us permission to be on
your property. If you need to suspend or cancel service, simply
email us or call the office. We ask for you to give us a two weeks
What happens when there is extreme weather conditions?
Dogs keep making their messes all year long, and our company
continues to clean up and remove dog waste throughout all seasons.
We’ll work in most weather,but heavy rain or a declared State
of Emergency can stop us. If there is more than an inch of rain
or the unlikely event of snow, we will postpone that day’s service
until the next day or two.
What type of equipment do you use? What do you do with the
For our residential clients, we have a scooper made to hold large quantities of waste. Once we
pick up the feces, we double bag the waste and take it with us. For your protection as well as ours,
we clean and disinfect our equipment and work boots after each service. This is how we ensure we
don’t bring or take any parasites or pathogens with us.
What type of Deodorizer/Disinfectant do you use? Is it safe for my children/ pets?
We use all natural products to disinfect and deodorize your lawn. These products are safe, non-toxic, all natural, and will not harm your pets or children. In fact, when applied weekly, we’ve received rave reviews about the refreshing scent and we’ve heard the amount of pesky bugs has been reduced in the areas we spray. These products have several uses especially in the home when your pet has an accident, or an area that smells.
What are your Hours of Operation? What about holidays?
Our office hours are Monday thru Friday. Our Pooper Scoopers begin their routes each morning and will work until their daily route is complete. We do not work the following days:
1) New Years Day
2) Presidents Day
3) Independence Day
4) Labor Day
5) Thanksgiving Day
6) Christmas Eve and Christmas Day
7) Memorial Day
When a holiday falls on a regular service day, we will return the following week. We do not give credits for that week due to the double waste that we will be picking up on your next visit.
Should I unlock my gate?
Yes. Since employees are not to climb or jump over fences, please have your gate unlocked on your service day. You may provide us with a key to the lock or tell us the combination if that will be convenient for you. If you like, we will loan you a lock at no cost to you. Please note, if your gate is locked or the dog will not allow us to clean the yard when we come to do the work, it may be necessary to charge for the service call that could not be completed.
Can you work with our dog/dogs in the yard?
In most cases, yes. We get along well with dogs; however, there are some cases when a dog will not let our worker into the yard. If you know that your dog is not good with strangers, or it becomes apparent that your dog will not allow us to clean the yard, then we ask that you restrain or confine the dog. We don’t want to take unnecessary risks with your dog or our employees.
How do I pay you?
We require that you pay for your first month of service in advance. Each month is pre-pay. Automatic payment is available. You do whatever is convenient for you- cash, check, or credit card.
Is there any additional costs on your first visit?
Yes. There is a one time service fee covers the extra amount of time on the yard, due to high amounts of dog waste.
What are my responsibilities to maintain service?
To better service you, please be mindful of the following:Yards and pens must be accessible.Grass and leaves should be kept to a minimum to locate the waste.Aggressive dogs must be left indoors on scheduled cleaning days.Payments must be made in a timely manner, unless prior arrangements have been made.
What does your company mean by “SATISFACTION GUARANTEED”?
We promise that you will get the service you are happy with or you don’t have to pay for it! We know our business depends on doing excellent work, and it’s the quality of our service on which we stake our success. We’re working very hard to make our name mean reliable, high-quality service. We strive to provide perfect service, but if there is ever a time when our service is not completely satisfactory, please let us know right away. We will make it right by coming back to re-clean the yard.